Privacy Policy

1. Introduction

At Wellness Recovery Co. ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, make a purchase, or otherwise interact with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our website.

2. Information We Collect

We collect information to provide you with a better shopping experience. The types of information we collect include:

• Personal Information: Name, email address, phone number, shipping and billing addresses when you place an order.
• Payment Information: Credit card details, billing address, and other payment data. Note: We do not store full credit card numbers on our servers.
• Account Information: Username, password, and profile preferences when you create an account.
• Order Information: Products purchased, order history, and transaction details.
• Device Information: IP address, browser type, operating system, and device identifiers when you visit our site.
• Usage Data: Pages visited, time spent on site, and browsing behavior to improve our services.

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling orders, including shipping and payment processing.
• Providing customer support and responding to inquiries.
• Sending order confirmations, shipping updates, and promotional emails (with your consent).
• Personalizing your shopping experience and recommending products.
• Improving our website, services, and product offerings through analytics.
• Preventing fraud and ensuring the security of our platform.
• Complying with legal obligations and enforcing our terms of service.

4. Information Sharing & Disclosure

We may share your information with third parties only in the following circumstances:

• Service Providers: With trusted partners who assist us in operating our website, processing payments, shipping orders, and providing services (e.g., shipping carriers, payment processors).
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, safety, or property.
• Consent: With your explicit consent for any other purpose.

We never sell your personal information to third parties for marketing purposes.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us:

• Keep you signed in during your session.
• Remember items in your shopping cart.
• Understand how you use our site and improve functionality.
• Deliver personalized ads and content.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your browser and our servers.
• Secure storage of personal data with access restrictions.
• Regular security audits and monitoring.
• Employee training on data protection practices.

While we strive to protect your information, no method of electronic transmission is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain exceptions.
• Opt-Out: Unsubscribe from promotional emails at any time by clicking the "unsubscribe" link.
• Data Portability: Request your data in a structured, commonly used format.

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Order data is retained for accounting and tax purposes for up to 7 years.
• Account data is retained until you request deletion or close your account.
• Marketing data is retained until you opt out or request deletion.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post any changes on this page and update the "Last updated" date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

You can reach our Customer Support team via: